TERMS & CONDITIONS – THE PAINT PATCH

Last Updated: [Insert Date]

1. Bookings

All bookings made with The Paint Patch are subject to availability and confirmation. A booking is considered confirmed once payment or deposit has been received.

2. Payments

• Full payment or agreed deposits must be made prior to the event.
• Prices may vary depending on group size, upgrades, or bespoke packages.

3. Cancellations & Rescheduling

• Cancellations made within [7–14 days] of the event may be non-refundable.
• Rescheduling requests are subject to availability.
• The Paint Patch reserves the right to reschedule events due to unforeseen circumstances.

4. Participation & Safety

Participants must follow all staff instructions and safety briefings.

We reserve the right to refuse participation where behaviour may pose a risk to others.

5. Children’s Bookings

• Children must be supervised by a responsible adult where required.
• Parents/guardians must disclose relevant allergies, medical conditions, or accessibility needs in advance.

6. Corporate Bookings

Corporate experiences may include private hire areas, banquet setups, and office space. Specific terms will be outlined in booking confirmations or proposals.

7. Photography

Photos or videos may be taken for promotional purposes. Consent will always be requested where individuals are identifiable.

8. Liability

The Paint Patch accepts no responsibility for loss or damage to personal belongings brought onto the premises.

SAFEGUARDING & CONSENT POLICY

The Paint Patch is committed to creating a safe, inclusive environment for children, families, and vulnerable participants.

Our Commitment

✔ Respectful and inclusive experiences
✔ Safe and supervised environments
✔ Clear communication with parents and guardians

Parental Responsibility

Parents/guardians must:

• Provide accurate booking information
• Inform us of SEN requirements, allergies, or medical needs
• Ensure children follow safety instructions

Photography Consent

No identifiable images of children will be used for marketing without prior consent from a parent or guardian.

Staff Conduct

All staff are expected to maintain professional behaviour and follow safeguarding best practices during events.

CORPORATE BOOKING PRIVACY ADDENDUM

This addendum applies to corporate and organisational bookings.

Information Collected

We may process:

• Company contact details
• Attendee information (where provided)
• Event requirements and preferences

Purpose

Data is used solely to:
✔ Deliver corporate experiences
✔ Manage logistics and event planning
✔ Provide follow-up communication

Confidentiality

We understand that some corporate bookings may be private. All business information shared with us will be handled confidentially and will not be disclosed to third parties without permission.

COOKIE POLICY – THE PAINT PATCH

What Are Cookies?

Cookies are small files placed on your device to improve website functionality and analyse usage.

How We Use Cookies

We may use cookies to:

• Understand how visitors use our website
• Improve performance and user experience
• Support marketing analytics (including social media platforms)

Types of Cookies Used

✔ Essential cookies – required for site functionality
✔ Analytics cookies – measure traffic and engagement
✔ Marketing cookies – help show relevant content or ads

Managing Cookies

You can control or disable cookies through your browser settings at any time.

RECOMMENDED WEBSITE STRUCTURE (FOR LEGAL COMPLIANCE)

Create these pages in your website footer:

• Privacy Policy
• Terms & Conditions
• Safeguarding Policy
• Cookie Policy

This is especially important since you:

✅ Run kids events
✅ Use online bookings
✅ Use TikTok/marketing tracking
✅ Are applying for Blue Light recognition